SISTER SENSORY wants you to be 100% happy with the quality of our products as we are. We understand that Online purchasing is different from conventional shopping, so if you are dissatisfied with any of our products, we are more than happy to offer you a 14 day Money Back Guarantee via a refund, exchange or credit. The returned product must be in its original condition.

Return postage is the clients responsibility and must have tracking.

If any products should arrive faulty or damaged during shipping, please advise Sister Sensory with 7 days and we will replace or refund your goods for you via Express Post at our cost.

In the unlikely event that you have an issue with your order, please contact us and we will come to a solution. It is our mission to make our customers happy.

Every single order that is sent out is double checked for quality and accuracy purposes.

These are the current Terms & Conditions that apply.

Product suitability

Products must be used in accordance to their instructions and under adult supervision, and by children of an appropriate age.

All products not suitable for 0 – 3 years of age will be clearly marked.

SISTER SENSORY accepts no responsibility for any unsuitable product usage, including misuse against their instructions and any lack of supervision.