How to claim NDIS resources from Sister Sensory

Our Provider Registration Number is 4050072816 and we are approved for the following supports – Low Risk (Consumables) or Assistive Technology.

  • Assistive Products Personal Care/Safety
  • Assistive Products for Household Task
  • Assistive Equipment for recreation – all other equipment
  • Comms and Info Equipment
  • Hearing Equipment

Please follow these steps below to use your allocated funding to purchase products from Sister Sensory Pty Ltd:

How we process your NDIS order all depends on how your NDIS funds are managed.

Self Managed – you process your invoice yourself
Plan Managed – your invoices are processed by your Plan Manager
NDIA Managed – your invoices are processed by us (Sister Sensory) through the NDIS Portal

If you’re not sure how your plan is managed, we recommend that you contact NDIA on 1800 800 110.

In all cases, NDIS orders can only be processed if they have been invoiced. Plan Managers and the NDIA cannot process quotes.


If you are self-managed

Proceed to the checkout and make your payment. Check out as normal.

A copy of your invoice will be emailed to you so you can make your claim with the NDIS.

If you prefer to submit an invoice to be paid by the NDIA first.

Checkout online, place items in the cart – use the NDIS button at checkout and answer the questions/choose Self Managed and use your email for the plan manager.

We will send you a confirmation order and then an invoice for payment.

Unpaid orders will be cancelled after 7 days

Any bulk items – we will need to confirm shipping cost after checkout.

If you are Plan Managed by an Agency: In this case, the Plan Manager/ 3 Party Agency pays us directly for resources. Checkout online, place items in the cart – use the NDIS button at checkout and answer the questions/choose 3 party Managed .

We will forward an invoice to your plan manager/agent directly. Please supply the plan manager name and email address for us to send the invoice directly to the Plan Manager. You will be CC on the invoice.

No need for a Service Agreement. They will make a claim to  NDIA directly and then transfer the payment to us.

Once payment is received and confirmed, we will dispatch the order to you.

Payment times will vary depending on your plan manager, your order will typically be shipped within 48 hours of payment being received.

This can take up to 7 days plus.

Unpaid orders will be cancelled after 14 days

If you are (NDIA) Managed: Checkout online, place items in the cart – use the NDIS button at checkout and answer the 4  questions and we will submit a claim to the NDIA directly for you. You will need to choose NDIA Managed and fill in a full date of birth /Person Name and NDIS Number – we need this to access the portal on your behalf.

No need for a Service Agreement. The 5 questions are the service agreement.

Once approved and payment is received – this can take up to 5 Business days plus, we dispatch your order within 48 hours.

Download and complete our NDIS Service Agreement Form.

Sister Sensory will process  NDIS invoices within 48 hours of business days.

Please note: orders that have been paid by the NDIS, can not be refunded, we can only offer an exchange or store credit on these items.

Please make sure you have enough funds in your accounts.

Terms of ordering with NDIA Managed Funds:

When you place an order with Sister Sensory using the NDIA Managed Funds option, you accept the following as the Service Agreement between the Provider (Sister Sensory) and the NDIS Participant/Representative :

The Provider(Sister Sensory) will:

Make service bookings and payment requests as per the order placed by the NDIS participant/representative.
Fulfil the order within a reasonable timeframe once payment of the order is processed by NDIA

The NDIS Participant/Representative will:

Let the provider know of any changes to the participants NDIS plan.
Allow the provider to make service bookings and payment requests as per the order placed on this website.

Low cost and low risk items (Level 1) do not need a form to be sent into the NDIS. Participants with AT funded supports in their plan can seek advice and buy it themselves. Supply of Levels 2-4 require an appropriate assessment form to be sent into the NDIS.

Please be aware that some requests for resources may not be able to be processed if an item is not specifically written into your plan and is not considered low risk / low cost (for example an item that is considered to have a complexity level higher than 1 or 2 such as a weighted blanket).

These items need to be assessed by the NDIA as part of your planning process and written into your plan if approved.

Responsibilities of Sister Sensory Pty Ltd under the NDIS

  • Communicate openly and honestly in a timely manner.
  • Treat the Participant with courtesy and respect.
  • Consult the Participant on decisions about how supports are provided.
  • Listen to the Participant’s feedback and resolve problems quickly.
  • Give the Participant the required notice if the Provider needs to end the Service Agreement.
  • Protect the Participant’s privacy and confidential information.
  • Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian
  • Consumer Law; keep accurate records on the supports provided to the Participant, and Issue regular invoices and statements of the supports delivered to the Participant.

Responsibilities of Participant / Participant’s representative

  • Inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs
  • Treat the Provider with courtesy and respect
  • Talk to the Provider if the Participant has any concerns about the supports being provided
  • Give the Provider the required notice if the Participant needs to change the Service Agreement, and
  • Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS.

Feedback, Complaints and Disputes

If the Participant wishes to give the Provider feedback or make a complaint, the Participant can talk to Narelle Falzon on 0401 689 313  or email

If the Participant wishes to do this anonymously, this can be done via post by mailing complaint to PO Box 241 Bacchus Marsh Victoria 3340

If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the NDIS Commission by calling 1800 035 544 or online at for further information.

Please don’t hesitate to call or email if you need further assistance with this process, we are more than happy to help with the above numbers.

Make sure that the information you have supplied is correct, if we don’t receive the correct information , it will take longer to process your order.

Please double check the NDIS Number, Date of Birth and how the plan is managed before submitting.

Steps to process an order on the website.

Easiest and quickest way is

Go onto the web site.

Place the items in the cart.

Head to checkout.

Fill out shipping details (you will fill out billing details later)

Next page- Any notes

Next page – Confirm Shipping

Next Page – Checkout choose the NDIS button

Answer the 5 questions

Submit-You won’t be charged

We will invoice the plan manger / or access the portal on your behalf

Once paid we will dispatch the items

What is NDIS?

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life. As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life. The NDIS gives all Australians peace of mind that if their child or loved one is born with or acquires a permanent and significant disability they will get the support they need. The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.

Access mainstream services and supports

These are the services available for all Australians from people like doctors or teachers through the health and education systems. It also covers areas like public housing and the justice and aged care systems.

Access community services and supports

These are activities and services available to everyone in a community, such as sports clubs, community groups, libraries or charities.

Maintain informal support arrangements

This is help people get from their family and friends. It is support people don’t pay for and is generally part of most people’s lives.

Receive reasonable and necessary funded supports

The NDIS can pay for supports that are reasonable and necessary. This means they are related to a person’s disability and are required for them to live an ordinary life and achieve their goals. Assistance from the NDIS is not means tested and has no impact on income support such as the Disability Support Pension and Carers Allowance.

The NDIS began in a number of trial sites around Australia from July 2013. From 1 July 2016, the NDIS will be introduced in stages around Australia over three years to ensure it is successful and sustainable. People will enter the NDIS differently. In some states and territories, the NDIS will be rolled out by area while in others people will enter by age groups. Visit your state and territory page to find out when the NDIS is coming to your area.

  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

For more information on the NDIS, please visit this website source:

Download our NDIS Guide