Postage
Due to unprecedented load on postal services – standard delivery can take up to 1-3 weeks at this stage.
We recommend selecting express shipping – which is around 3-10 days.
Please note, we cannot guarantee delivery times and whilst we will get your order shipped as soon as possible, it is out of our hands once Australia Post has it.
Unfortunately as a small business, we do not offer same day delivery.
We generally use Australia Post as our courier, although other courier services are used depending on destination. Our Australian Domestic Freight Postage & Packaging charges are based on the total order value of your goods. You can choose between Parcel Post or Express Post (please note there might be additional charge we will make contact after checkout)
All parcels are sent with Signature on Delivery for Security to prevent Loss or Theft, or will be delivered to your local Post Office if no one is at the address provided. (This is to cover all parties involved, most importantly, you ). If you change the details at any time during transit, we will not be responsible for any missing parcels.
If you choose Authority to leave in your notes : Sister Sensory are not responsible for any missing parcel.
Return postage is the responsibility of the buyer.
Express Post
If you choose Express post -final postage will be confirm with you after you checkout. We will make contact with you if needed.
Express shipping cost are depending on your postcode and weight & size of parcel, you may occur an additional shipping cost.
Bubble Tubes/Drop Ship Items
They are a Drop Ship Order…. This means
There will be different cost for shipping as this comes from a different warehouse/postcode. We will contact you after checkout and let you know the final cost. After we hear from the supplier and there additional charges/handling cost.
This will be indicated on the product’s page.
You cannot pick up or express this items – as it leaves from the supplier direct.
Bulk Items
Bulk items usually will attract a additional shipping charge/handling fee depending on your postcode and weight.
We will confirm Shipping costs with you for bulk items and heavy weighted items after you checkout. We will make contact with you if needed.
This will be indicated on the product’s page.
Orders
ORDER VALUE FOR VICTORIA :
| Parcel Post | Express Post | |
| Under $50 | $13 | $20 |
| $51 – $200 | $17 | $30 |
| $201 – $400 | $26 | $50 |
| $401 – $900 | $33 | $70 |
| Over $901 ( for Bulk items – we will confirm postage cost) | $45 | $80 |
ORDER VALUE FOR QLD,NT,WA:
| Parcel Post | Express Post | |
| Under $50 | $14 | $32 |
| $51 – $200 | $19 | $42 |
| $201 – $400 | $31 | $82 |
| $401 – $900 | $44 | $92 |
| Over $901 ( for Bulk items – we will confirm postage cost) | $51 | N/A |
ORDER VALUE FOR TAS,NSW,ACT,SA:
| Parcel Post | Express Post | |
| Under $50 | $14 | $29 |
| $51 – $200 | $19 | $39 |
| $201 – $400 | $29 | $67 |
| $401 – $900 | $36 | $84 |
| Over $901 ( for Bulk items – we will confirm postage cost) | $49 | N/A |
Dispatch
Once payment is confirmed and received, we will pack and post your order within 48 hours ( Business Hours) whenever possible SISTER SENSORY will endeavour to dispatch your delivery the SAME day. Please note : During Peak Time – every effort will be made to ship as soon as possible.
Delivery
Our deliveries are generally made by Australia Post , you can choose between the Parcel Post or Express Post delivery options. Your order should arrive within 14 working days after dispatch date not order date depending on your delivery option choice.
You will receive tracking updates from Australia Post so you can see when your order will be arriving at your door.
Sister Sensory cannot guarantee postage times once your parcel has been shipped from our warehouse, and no refund will be provided should your parcel arrive later than expected.
If you have not received your items within 14 days, please contact us via email info@sistersensory.com.au
Our Inventory Department will dispatch your goods to you Monday – Friday , during Australia Post business operating hours.
Free store pickup
Local pickup is available out our Showroom at our Warehouse location at Factory 4, 4 Brooke Court, Melton, VIC, 3337. We will text or email you know when your order is ready to collect.
International customers
We welcome and cater to Private & Corporate Customers Worldwide, and SISTER SENSORY can send anywhere based on Australia Post International Postage Rates.
All prices are quoted in Australian Dollars, $AUD.
ORDER VALUE FOR New Zealand :
| Parcel Post | Express Post | |
| Under $50 | $14 | $29 |
| $51 – $200 | $19 | $39 |
| $201 – $400 | $29 | $67 |
| $401 – $900 | $36 | $84 |
| Over $901 ( for Bulk items – we will confirm postage cost) | $49 | N/A |
Tracking
As soon as your order leaves our Warehouse, you will receive an email from Australia Post with a tracking number. This allows you to track your parcel on the Australia Post website anytime.
All parcels are sent with Signature on Delivery for Security to prevent Loss or Theft, or will be delivered to your local Post Office if no one is at the address provided. (This is to cover all parties involved, most importantly, you ). If you change the details at any time during transit, we will not be responsible for any missing parcels.
If you choose Authority to leave in your notes: Sister Sensory are not responsible for any missing parcel.
Other courier services will provide you directly with Tracking confirmation via Email. Please check your junk mail.
In the unlikely event that you have an issue with your order, please contact us and we will come to a solution. It is our mission to make our customers happy.
Every single order that is sent out is double checked for quality and accuracy purposes.
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