Postage

Due to unprecedented load on postal services and COVID Lockdowns , standard delivery can take up to 1-3 weeks at this stage.

We recommend selecting express shipping – which is around 3-10 days.

We are working as quickly as we can to dispatch orders.

Thank you for your patience. Stay safe.

We generally use Australia Post as our courier, although other courier services are used depending on destination. Our Australian Domestic Freight Postage & Packaging charges are based on the total order value of your goods. You can choose between Parcel Post or Express Post.

All parcels are sent with Signature on Delivery for Security to prevent Loss or Theft, or will be delivered to your local Post Office if no one is at the address provided. (This is to cover all parties involved, most importantly, you ). If you change the details at any time during transit, we will not be responsible for any missing parcels.

Return postage is the responsibility of the buyer.

If you choose Express post -final postage will be confirm with you after checkout.

Express shipping cost are depending on your postcode and weight of parcel.

Due to Sister Sensory’s continuous growth in our product range, larger items are being added to our store, therefore any large item that does not fit within the maximum 5kg Australia Postal Satchels shall have a prompt with “Bulk Item” listed on the product and will require us to make contact with you for a final shipping cost depending on your preferred postal option.

Bulk Items

Bulk items will attract a additional shipping charge depending on your postcode and weight.
We will confirm Shipping costs with you for bulk items and heavy weighted items after checkout.
All Purchase Orders and NDIS Orders are subject to Processing and Shipping costs.
We will confirm cost with you.

Orders

ORDER VALUE FOR VICTORIA :

                       Parcel Post Express Post
Under $50 $10 $20
$51 – $200 $16 $30
$201 – $400 $25 $50
$401 – $900 $32 $70
Over $901  ( for Bulk items  – we will confirm postage cost)  $45 $80

ORDER VALUE FOR QLD,NT,WA:

                       Parcel Post Express Post
Under $50 $12 $30
$51 – $200 $18 $40
$201 – $400 $30 $80
$401 – $900 $43 $90
Over $901  ( for Bulk items  – we will confirm postage cost)  $50 N/A

ORDER VALUE FOR TAS,NSW,ACT,SA:

                       Parcel Post Express Post
Under $50 $11 $27
$51 – $200 $17 $37
$201 – $400 $27 $65
$401 – $900 $34 $82
Over $901  ( for Bulk items  – we will confirm postage cost)  $47 N/A

Dispatch

Once payment is confirmed and received, we will pack and post your order within 48 hours ( Business Hours) whenever possible SISTER SENSORY will endeavour to dispatch your delivery the SAME day.  Please note : During Peak Time – every effort will be made to ship as soon as possible.

Please note that payments made by Paypal will be instantly confirmed, whereas payments made with Direct Bank Deposit Transfers may take 24 – 48 hours to process and receive confirmation.

Delivery

Our deliveries are generally made by Australia Post , you can choose between the Parcel Post or Express Post delivery options. Your order should arrive within 14 working days after dispatch date not order date depending on your delivery option choice.

Sister Sensory  will do its best to ensure your order is delivered on time, however we can not be held accountable for any delays in shipping once the items have left our premises. If you have not received your items within 14 days, please contact us via email info@sistersensory.com.au

Our Inventory Department will dispatch your goods to you Monday – Friday , during Australia Post business operating hours.

Free store pickup     

Local pickup is available out our Showroom at our Warehouse location at Factory 4, 4 Brooke Court, Melton, VIC, 3337

We will text or email you know when your order is ready to collect.

International customers

We welcome and cater to Private & Corporate Customers Worldwide, and SISTER SENSORY can send anywhere based on Australia Post International Postage Rates.

All prices are quoted in Australian Dollars, $ASD

Tracking

As soon as your order leaves our Warehouse, you will receive an email from Australia Post with a tracking number.  This allows you to track your parcel on the Australia Post website anytime.

All parcels are sent with Signature on Delivery for Security to prevent Loss or Theft, or will be delivered to your local Post Office if no one is at the address provided. (This is to cover all parties involved, most importantly, you ). If you change the details at any time during transit, we will not be responsible for any missing parcels.

Other courier services will provide you directly with Tracking confirmation via Email.  Please check your junk mail.

In the unlikely event that you have an issue with your order, please contact us  and we will come to a solution. It is our mission to make our customers happy.

Every single order that is sent out is double checked for quality and accuracy purposes.